WARRANTY & RETURN POLICY:

KUNLUN's 1 year standard warranty is for "used/refurbished" equipment only, covers only defective or non-working items and is for our retail end-user customers only. "New" products sold that are eligible for a factory warranty may be warranted by their respective manufacturer. If "new" products are not eligible for factory warranty, KUNLUN Electric will warranty the equipment with either our standard warranty or whichever other warranty may be stated at the time of quotation.

KUNLUN reserves the right to test and confirm all claims and, upon confirmation, and at its sole option, will either issue a credit, refund or replacement. In some instances, a "repair" of the faulty item may be the sole option available. All other requests for return of equipment, for any reason whatsoever, or purchase order cancellation by customer, will be subject to a minimum 20% (of total order) restocking charge or reimbursement for costs incurred to fulfill order, whichever is higher.

Some restrictions to our standard warranty & return policy may apply for special order items. (See "Return Policy" below.)

In the event of a warranty claim: 

Customer is to notify KUNLUN in writing with a description of the failure(s) or material defect(s), the serial number(s) of the item(s) and either KUNLUN invoice number or customer Purchase Order number.

Customer is to notify KUNLUN in writing with a description of the failure(s) or material defect(s), the serial number(s) of the item(s) and either KUNLUN invoice number or customer Purchase Order number.

KUNLUN will issue a Return Merchandise Authorization (RMA) with return instructions. RMA will remain valid for up to 10 calendar days, at which time returned product must be received by KUNLUN or, at a bare minimum, equipment must be in route to KUNLUN, verified by a valid airway bill number. KUNLUN may pay, via a carrier of its choice, for the return freight expenses on domestic shipments, but purchaser is responsible for return freight (and any applicable customs charges) on international return shipments. Any product returned to KUNLUN without prior authorization from KUNLUN will be considered an unauthorized return, and the customer will not receive credit for the product and KUNLUN may not ship the product back to customer.

Subject to availability of item(s) in question at the time of the warranty claim, KUNLUN will send an advance-exchange replacement(s). In such instances, KUNLUN may pay outgoing freight for the replacement(s) on domestic shipments, said freight to be equivalent to freight paid to location of original shipment (purchaser is responsible for all shipping costs on international shipments). In the event that KUNLUN sends an advance-exchange replacement, customer will be billed in full for said replacement; however, a credit will be issued – in full – provided that equipment under warranty claim is received within the time period specified by KUNLUN at time of replacement shipment.

For items returned under warranty and verified by KUNLUN to be defective, and warranty replacements are not available, KUNLUN may offer either a repair option or may issue a credit to the customer account or issue a refund in same amount.

For items returned under warranty and determined by KUNLUN to be in working order and free of material defect, KUNLUN will bill customer for, a) any incurred incoming and outgoing freight expenses for the return and replacement of said equipment; and b) a technician charge at KUNLUN's then-prevailing rate.

Any attempt to repair equipment without expressed, written authorization by KUNLUN will automatically void warranty.

Our warranty does not cover damages due to external causes, including, but not limited to, accident, problems with electrical power, lightning, customs x-ray, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.

This warranty replaces all other warranties, expressed or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. KUNLUN makes no expressed warranties beyond those stated here. KUNLUN disclaims all other warranties, expressed or implied including, without limitation, implied warranties of merchantability and fitness for a particular purpose.

All warranties are limited in duration to the warranty period as defined. No warranties apply after that period.

In no event shall KUNLUN be liable for special, collateral, incidental, or consequential damages in connection with or arising out of purchase or use of these materials. The sole and exclusive liability of KUNLUN, regardless of the form or action, shall not exceed the purchase price of the materials in question.

Return Policy: 

In the event a customer wishes to request the return of a non-defective product, customer must request return within 10 calendar days of receipt of said product. No returns will be accepted without a Return Merchandise Authorization (RMA) number, which RMA is granted at the sole discretion of KUNLUN. The purchaser is responsible for freight charges on the return and original shipments. Returned equipment must come in original packaging and include all originally-provided accessories. Returns may not be allowed for special order items. Any product returned to KUNLUN without prior authorization from KUNLUN will be considered an unauthorized return, and the customer will not receive credit for the product and KUNLUN may not ship the product back to customer.

RMA will remain valid for up to 10 calendar days, at which time returned product must be received by KUNLUN or, at a bare minimum, equipment must be in route to KUNLUN, verified by a valid airway bill number.

Damaged, Missing or Incorrect Equipment Notification Policy: 

Customer must check the contents of an equipment shipment upon receipt. If customer finds an incorrectly shipped, missing or damaged item, and that item is not otherwise back-ordered or sent in a separate shipment, customer must report the instance to their Sales Representative, in writing, within 10 calendar days, advising as to customer PO#, KUNLUN invoice number and airway bill #. Notifications received after 10 calendar days may not be honored.